The experience prompted Slevens to sign
on with several alternative payment services to avoid being burned again. “I used PayPal as my main payment processor since I started my business, and it’s often had random glitches here and there,” he says. “But this shows that it’s not a bank with all the money that runs through its servers, it needs a disaster recovery plan, system backups and better communication with customers. Basically, [PayPal] needs to reassure me of why I should let my business depend on it. ”
It’s a reasonable request, especially for users like Slevens whose livelihood depends on the system’s integrity. But even casual PayPal users might understandably be feeling a little wary these days. Last fall’s system outage happened on the heels of a class action lawsuit settlement in which PayPal - while denying any wrongdoing - agreed to pay more than $ 9 million to customers who felt that the company had unfairly and improperly restricted their accounts. (PayPal, which includes restrictions attributed to the fraud prevention measures, reports that it has changed its procedures.
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